Service Overview

Control Room & Monitoring Services centralise CCTV observation, alarm handling, radio communication, and incident coordination. Trained operators monitor incoming information, verify events where possible, maintain accurate logs, and direct guards, patrol teams, or response resources according to agreed procedures.

• Continuous monitoring of CCTV feeds and alarm signals

• Verification and prioritisation of security events

• Communication with guards, patrols, and response teams

• Escalation to authorised contacts and emergency services

• Time-stamped event logs and operational reporting

Key Benefits

• Continuous Visibility
  Central monitoring provides a broader view of security activity across one or multiple locations.

  
  

• Early Detection
  Operators can identify unusual behaviour, alarms, and developing incidents before they escalate.

  
  

• Faster Coordination
  A single communication hub improves dispatch, updates, and decision-making during incidents.

  
  

• Auditable Records
  Detailed event logs support investigations, service reviews, and operational accountability.